For you and your Xero accounting system.

Support Services & packages

We are here to help you!

Support is help and problem solving, including:

Benkorp has been providing financial management services for Australian churches, Not For Profit organisations and  businesses for over 25 years. We’ve developed a well proven system to ensure effective and efficient financial management.

Some of the benefits include:

Troubleshooting

– assist you to sort out problems and issues

Assistance

– our helping you learn improved ways of using your Xero

Support will generally start with your sending an email-briefing of the problems you are having

Focused Support

and

Consulting

Whatever are your support issues, they can be addressed with these services by the Benkorp team:

* you may have a range of issues requiring an extended time to be worked through, such as taking over from another treasurer or simply ‘tidying up’ the accounts

* getting started with Xero and the church accounts

* maybe you are an existing user (from a business) wanting to become familiar with the particularities of church accounting

* maybe the church accounts have been on Xero for awhile and it’s time to review practices and procedures, especially for updated improvements in Xero or the church’s own processes or the latest in compliance requirements

Benkorp provides support via:

Email

For a quick and clear response email is the simplest method to receive support.

  • Contact Benkorp at any time:
  • Send us an email with details of your questions and issues and one of our team will respond asap
  • Then you can pickup the response in your own time
  • Written details:
  • Please be clear in your written questions and issues, and attach screen shots or other documents as applicable
  • Our written answers will endeavour to be clear and you can follow any notes, tips or view our screen shots, notes or Xero specific online video helps

Online

Using the Zoom platform allows us to:

  • discuss the points live (with video at your discretion)
  • share screens so that we can work together on your accounts

Onsite/in-person

  • these session/s are with one or two people from your church
  • we can meet at your office or the Benkorp Office in Glebe
1. Priority Ongoing Support Package

For priority response to assist you maintain your church accounting on your Xero accounting system, including:

  • email support – priority response guaranteed
  • occasional Phone Support (approx 4 calls per year depending on time required)
  • access to Frequently Asked Questions as a resource
  • free access, by your representative, to the “Church Accounting closed Facebook Group” for discussions and input. This is a support group for people involved in the accounting bookkeeping and treasurer roles in their church. Input from Benkorp and discussion amongst your peers. See how others deal with issues and share your experiences or ask for ideas.

Priority Ongoing Support Bundle fee: $45 per month

2. Exclusive Support Bundle

Includes:

  • Priority Ongoing Support Package
  • PLUS: ongoing access to the Xero for Churches video series including all updates and special releases (after your first year with the series)

Exclusive Support Bundle fee: $55 per month

3. Group Support and Training as workshops

Sessions of a fixed number of hours, generally 3 hours

Book a series for a group with your treasurer such as your management team or wardens/leaders group, or finance committee

Sessions of 3 hours minimum $165 per hour

4. Special request ad hoc Support

Email request ad hoc

when your church does not have a Support Package. (You are welcome to phone the Benkorp help line however there is not always a team member available immediately to answer the call and discuss the request)

Email ad hoc support, minimum 15mins, fee $165 per hour

 Online one-to-one

Using the Zoom platform allows us to:

  • discuss the points live (with video at your discretion)
  • share screens so that we can work together on your accounts
  • Benkorp’s support person will guide you by working on your church’s Xero system

Book for minimum 1 hour sessions, fees $150 per hour

 Onsite one-to-one/two

Meet at your office or the Benkorp Office in Glebe

  • learn how to use Xero
  • improve your use of Xero
  • review and revise the procedures and processes around your Xero accounting system

Note the additional fees for our travel to your office/home

Book for minimum 3 hour sessions, fee $165 per hour

Request Support from the Benkorp team