The Support Process:

Send us a Support Request Form with details of the issue or problem you are experiencing

Support is for technical issues

• describe what is, or is not, happening and ask your questions
• attach any relevant screen shots.

One of our team will respond to you.

Basic Email Support for Benkorp Xero subscriber –

Ignite/Grow subscription-
1 issue Free /year*
Comprehensive subscription-
2 issues free /year*
Ultimate 10 & Above – subscription-
3 issues free /year*

Basic Support after Free issues – 
$220 per hour (min 30 mins)

*A year refers to the period between 1 July to 30 June.

Even if you don’t have a Xero Subscription or Assistance Plan with us, we are still able to help you! 

We can still help with your request! Submit an assistance request and we will contact you via email.

Support Fee: $220 per hour (1 hour Minimum)

{Updated Jan 2026}