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Support Request Form

Name of Church / Organisation*
ABN*
Contact Name*
First Last
Church Address*
City State / Province / Region
Position*
Contact Phone Number
Main Contact Email*
Are you a Current Benkorp Customer?*
- Yes
- No
Do you have Xero Subscription?*
- Yes
- No
What kind of Xero Subscription do you have?*
- My Organisation's subscription is with Benkorp
- My Organisation's subscription is directly with Xero
What accounting system do you currently use?*
Are you on a Mac or PC?
What kind of Support do you need?
- Support with Xero
- Training
- Accounting and Fix Up Service
Support
Select from the following options:
Describe details of your main problem/issue in your Xero system?*
Describe what is happening, and describe what is not happening or what you expect to happen?
Upload Screenshots to help us understand the problem.
Drop files here or

Max. file size: 512 MB.
Training
What areas or functions of Xero do you want to learn about?
Using the words “how to“ describe what training you want? I want to learn how to...
Use our Examples or write your own.
- How to use of Chart of Accounts and Tracking together
- How to setup a minister’s payroll, especially Ministers Expense/Non-Cash Benefits
- How to best use Bank Rules
- How to customise reports
I want to learn how to.....
Accounting & Fix-Up Service
Benkorp will ask you for access to your Xero datafile before doing any work. NOTE: when we identify the issue we will email you with details before making any corrections.
What accounting/bookkeeping would you like us to do for you?
- Enter the adjustments for your EOFY accounts per the audit reports
- Reconcile one or more particular accounts in the balance sheet (eg payroll clearing account, PAYG payable, accounts payable)
- Correcting transaction allocations
- Reviewing and adjusting payroll setups
- Correcting NCB/MEA setups and transactions
- Find out why the bank account ____ does not reconcile
- Other
What do you need us to do?
Describe the accounting or Xero bookkeeping issue you need investigated or rectified?
Additional Information
Anything else that you would like us to know?

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What kind of assistance do you need? Here are details of the types of assistance we provide.

Accounting and Fix-Up Service

Is the team at Benkorp doing the special accounting work for you in your Xero accounting system, such as:

year end adjustments,
correcting transaction allocations
correcting payroll setups
correcting NCB/MEA setups and transactions.

Training

Teaching you to learn more about how to use your Xero accounting system or teaching you improved ways of using your Xero.

Support

Benkorp helping you with problem solving issues in your Xero – by troubleshooting.

We assist you to sort out problems and issues.

Need more information? Book a Chat

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Benkorp is proud to be a Gold partner of Xero Accounting Software.

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Benkorp Terms & Conditions
ABN: 53 082 467 356
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Benkorp Management Services Pty Ltd
PO Box 2442
Bakery Hill VIC 3354
Australia

[email protected]

1300 138 627

Benkorp Management Service is partnering with QAccounting Pty Ltd