For you and your Xero accounting system.
support SERVICES
We are here to Help you!
New to Xero and not sure what to do next? Something not quite right when it’s time to print out that report you need?
Maybe you just need some guidance to use your Xero Accounting Software better?
No matter what the problem is, we can help you.
We provide 3 different services: Support, Training and a Accounting & Fix-Up. Each is unique and could incur unwanted cost if you don’t understand the type of assistance that we provide.
So, before you contact us, read the descriptions below to ensure that we can give you the correct type of help to meet your needs.
Support
Benkorp helping you with problem solving issues in your Xero – by troubleshooting. We assist you to sort out problems and issues.
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The Support Process:
Send us a Support Request Form with details of the issue or problem you are experiencing
Support is for technical issues
- describe what is, or is not, happening and ask your questions
- attach any relevant screen shots.
One of our team will respond to you.
Basic Email Support for Benkorp Xero subscriber –
Starter subscription-
1 issue Free /year
Standard subscription-
2 issues free /year
Premium 5 subscription-
3 issues free /year
Above Premium 5 subscription-
4 issues free /year
Basic Email Support after Free issues –
Reply in less than 48 business hours $150 per hour min 30 mins
Reply in less than 24 business hours $175 per hour (min 30 mins)
Phone/Xero Support – asap
$100 for 30 mins
$175 for 60 mins.
Training
Teaching you to learn more about how to use your Xero accounting system or teaching you improved ways of using your Xero.
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Training request Process:
(for Ongoing Bookkeeping Clients or Benkorp Xero Subscribers only) – Adhoc requests see below
Send us a Support Request Form indicating what topics or aspects of your Xero accounting system you would like training, examples
- how to process certain types of your transactions
- how to better use chart of accounts and tracking
- the best way to setup your payroll
- how to customise a special report you need
- how to use a particular function in Xero you are not sure about, eg how do I create – – –
Indicate some options for your available time for the training session/s one of our team will respond to you.
Training –
Special $450 for 3 hours
Can be completed in 1 or 2 sessions, min 2 hours and 1 hour per session
The 3 hours of training must be used within 2 months of the first training or setup of the Xero system.
Training & Consulting – Online personalised during business hours + 25% for outside business hours. $175 per hour (min 1 hour)
Accounting and Fix-Up Service
Is the team at Benkorp doing the special accounting work for you in your Xero accounting system, such as: year end adjustments, correcting transaction allocations, correcting payroll setups, correcting NCB/MEA setups and transactions.
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Accounting & Fix-up service Process:
(for Ongoing Bookkeeping Clients or Benkorp Xero Subscribers only) – Adhoc requests see below
Send us a Support Request Form with a request for Benkorp to do the special accounting work for you in your Xero accounting system. Identify your needs as clearly as possible such as:
- entering the year end adjustments
- correcting transaction allocations
- correcting the payroll setup
- correcting NCB/MEA setups and transactions
*NOTE: We will discuss this with you before doing any work on your Xero system
Adhoc Accounting :
$150 per hour or per Quote minimum 1 hour
Larger requests – by quotation.
Not sure what you need?
Talk to one of our team to discuss the needs of your church.
Even if you don’t have a Xero Subscription or Assistance Plan with us,
we are still able to help you!
We can still help with your request! Submit an assistance request and we will contact you via email within 48 hours.
Fee for Ad Hoc Requests – for Clients who hold their own Xero Subscriptions
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Support Fee |
No Free Support Email support after free
Phone Support $100 for 30 mins
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Training online – min. 1 hour |
From $195 +GST |
| Accounting & Fix-up – min. 1 hour | From $175+GST |
To request assistance to fill out a support request and a briefing of the problem/s of you are having with your accounting in Xero, and the service you need.