FAQ for Single Touch Payroll

These are some of the most commonly asked questions about our services. If you can’t see an answer to your question, please feel free to contact us and we’ll be happy to help.

Q: Where can we find out information about Single Touch Payroll?

We have written a number of articles about Single Touch Payroll.
Our Latest News is available at https://news.benkorp.com/

Articles about getting ready for Single Touch Payroll on 1st July 2019 are


Q: How do you set up Single Touch Payroll?     

Please follow the instructions from Xero.
Setting up STP https://central.xero.com/s/article/Set-up-Single-Touch-Payroll-STP

Q: How do you File STP with the ATO?

Follow the instructions from Xero
Filing STP with the ATO: https://central.xero.com/s/article/File-your-employees-pay-and-super-with-Single-Touch-Payroll-STP

Q: How do you fix an error in the Single Touch Payroll Submission?

Please follow the Xero instructions
Fixing an Error in STP Submission: https://central.xero.com/s/article/Fix-a-filing-error-in-a-Single-Touch-Payroll-STP-submission

Q.  How do we lodge our Single Touch Payroll for only 1-4 employees

You can lodge directly irrespective of the number of employees.  The if you only have 1-4 employees and you don’t want to lodge and the agent can lodge on your behalf – this can be done quarterly at the same time as the BAS, however STP enabled software must still be used.  There are no options to lodge via the Business or the Agent portals.

Q. Will Employees get a Annual Payment Summary once Single touch payroll starts?

To access the employees annual payment summary (Income Statement) will need to either
• set up a MyGov account 
• tax agent can access via ATO to prepare tax
• request a paper copy

Q.  After we submit process the STP Finalisation to the ATO, what report can we produce to check the total year went well and when employees want reports?

Once an organisation has opted into Single Touch Payroll (STP) it’s no longer an ATO requirement to produce employee payment summaries.  If an employee requires a copy of their payment summary, they can log into their MyGov account.  Alternatively, the can request this from the ATO directly.

Xero is considering producing a report to allow employees to view these details.  As a workaround the organisation will be able to see the previous payruns that have been filed by running the Payroll Activity Summary (which shows gross earnings) or Payment Summary reports (which shows taxable earnings).